Return & Refund Policy
We are committed to delivering quality products and ensuring customer satisfaction. Returns and refunds are accepted under the conditions outlined below.
1. Acceptable Reasons for Return ✅
Returns will be accepted if:
A wrong item was delivered
The item was damaged during shipping
The product is not functioning upon delivery
The item is not as described or has missing parts
2. Non-Acceptable Reasons for Return ❌
We do not accept returns for:
Change of mind or buyer’s remorse
Damage caused by customer mishandling or misuse
Issues reported more than 3 days after delivery
Used items or items not in their original condition
3. Return Conditions
To be eligible for a return:
Return requests must be made within 3 days of delivery
The product must be unused and in its original packaging
Proof of purchase is required
Clear photos or videos showing the issue must be provided
All items are subject to inspection before approval
4. Return Process
To initiate a return:
Contact our support team via WhatsApp or Email
Provide your order number and reason for the return
Attach clear photos or videos of the issue
Wait for our return instructions or pickup schedule
Once the return is approved, we will offer one of the following where applicable:
Replacement
Store credit
Refund (processed within 3–7 working days after inspection)